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| Guest Review: 1 |
by G T of
Lubbock, TX |
Posted Date: 2012-04-10 |
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| Everyone couldn't have been nicer and it was a great Easter experience. |
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| Guest Review: 2 |
by Leslie W of
Oklahoma City |
Posted Date: 2012-03-28 |
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| The Mansion service is impeccable... From the moment you arrive with 2-3 people helping you with your car to the moment you walk up to the front desk and they call you by name.
Our room was on the first floor with french doors to an outdoor patio. It was divine....
Their bar, room service and dining room are all well above other 5 star hotels in Dallas..
Thanks again "The Mansion" for another great
experience |
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| Guest Review: 3 |
by Stephenie S of
Plano, TX |
Posted Date: 2012-02-23 |
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| This was a very nice hotel to stay in and the rooms were very spacious. However, the only issue we had was that the DVR in the room did not work. We brought movies with us and the DVR would run the movie but pause for a full minute or two every 10-15 minutes which made it unwatchable. We gave up on the movies and went shopping somewhere instead. We didn't bother to complain so they might have resolved the issue but we didn't feel it was worth the hassle. |
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| Guest Review: 4 |
by Graham S of
Colleville |
Posted Date: 2012-01-10 |
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| Employees were very attentive and gave awesome service to us. Thel staff went over and above to please us.We had a perfect anniversary. |
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| Guest Review: 5 |
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Posted Date: 2011-11-30 |
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| Every employee was outstanding. The property was great, but the employees raised the experience to a new level. |
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| Guest Review: 6 |
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Posted Date: 2011-10-27 |
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| The attention is very good, excellent amenities and perfectly clean |
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| Guest Review: 7 |
by HaraldS of
Adelaide South Australia |
Posted Date: 2011-08-29 |
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| very good and staff were very attentave especially Lydyia
would definatly go back. |
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| Guest Review: 8 |
by JamesW of
Dallas,TX |
Posted Date: 2011-08-23 |
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| Everything was perfect from the minute we were greeted. Loved it. |
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| Guest Review: 9 |
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Posted Date: 2011-07-09 |
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| Really good hotel. |
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| Guest Review: 10 |
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Posted Date: 2011-04-26 |
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| I live in East Texas, and my husband and I go to Dallas several times a year for a relaxing weekend. We have stayed in many very nice hotels - The Adolfus, Crescent, Melrose, etc., and have always enjoyed those, but this was a trip celebrating our birthdays, so we decided to do 'something special', and stay at the Mansion. I have heard many good things about the Mansion in the past, but neither of us had never stayed there before this trip.
I was very excited to arrive at the hotel; the check-in was very quick and smooth and the front desk was very nice; however, when we got to our room (2nd floor) we were immediately disappointed. The room reeked with a musty, mildew-y, water damage smell, and the room looked out-dated. It smelled like a very old house that had been empty and closed up for years. We turned on the a/c and opened the balcony doors in an attempt to air it out, but it was still horrible after 30 minutes.
We called to front desk to notify them of this, and they were very nice, and moved us to a room on the 4th floor. This room had no smell.
When I took a shower, I noticed that the faucet was pulled away from the wall about 1" - letting water run behind and down the wall. (no wonder the lower room was musty!) There were also black spots covering the tile in the bathroom. It looked odd to me, so I ran my finger down it to see what it was... MOLD! It was so disgusting!
While we still had a nice weekend, I was completely disappointed with the Mansion! I would not stay there again, or recommend it to anyone. I expect much more from a hotel in its class, especially one of Rosewood's properties. I am confident that this would NEVER happen at it's sister property the Crescent, or at the Adolfus - both of which I love.
I sure hope they make some changes to their cleaning schedule, and some much-needed updates to the rooms. This is unacceptable! |
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